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NDIS (Incident Management and Reportable Incidents) Rules 2018: the rules AI agent steps rest on

Rule	Our statement	Steps that cite it
NDIS Incident Management Rules s 18 (key personnel make sure incidents are notified)	Members of the provider's key personnel, and the person nominated under paragraph 10(1)(c) to report to the Commissioner, must take all reasonable steps to ensure that reportable incidents connected with the provider's supports are notified to the Commissioner.	KC-03 S4 Who lodges, and when?
NDIS Incident Management Rules s 20(1), (2) (24-hour notification)	When the provider becomes aware of a death, serious injury, abuse or neglect, unlawful sexual or physical contact or assault, or sexual misconduct including grooming, it must notify the Commissioner within 24 hours with: its name and contact details; a description of the incident; the impact or harm to the person (except for a death); the immediate actions taken to ensure the health, safety and wellbeing of affected persons and whether police or another body was told; the notifier's name and contact details; the time, date and place if known; the names and contact details of those involved; and any other information the Commissioner requires. The notice may be by telephone or in writing on the approved form.	KC-03 S3 Is the allegation a reportable incident, and what are the clocks?